Exchanges, Returns, Refunds and Cancellations
EXCHANGE AND RETURN POLICY:
For any exchanges or returns, send a copy of the packing slip with instructions to your request and return with the merchandise. Any exchange and return shipping fees are responsible by the customer. Merchandise will be accepted with original tags still attached to the item and in its original condition, new and unworn. If item request for exchange is available, shipping costs of the item is responsible by customer. Exchanges and returns must be postmarked within 30 days from date of purchase. If package is postmarked after the 30 day period, we will issue a website credit upon receipt of item. It is recommended that you purchase delivery confirmation as we are not responsible for packages lost in transit.
All exchanges and returns should be sent to:
TURTLE BEACH ISLAND WEAR 1988 W. 169th St., Gardena, CA 90247
Please allow 8-10 business days for complete return/exchange process and/or shipping.
For any refunds or adjustments, the dollar amount due will be refunded to the credit/debit card that was used for purchase. Please allow 3-4 business days for the amount to reflect on your account.
Cancellations can be made by email only. If for any reason you need to cancel any part of an order, please send us an email within 24 hrs of placing the order. If the order has not yet been processed or shipped, we can cancel the order. If the order has been processed and shipped you may return merchandise following the return policy.
Your questions and comments are important to us. To send us an email, please use the contact form below.